RETURN POLICY

Return Policy for Alfaman Garage Services

 

At Alfaman garage services, we strive to provide high-quality used Alfa Romeo parts and second-hand cars. Our goal is to ensure you are completely satisfied with your purchase. However, we understand that sometimes things don’t work out as expected. Below is our return policy, which outlines how we handle returns for both used parts and second-hand cars.

 

1. Used Parts Returns

We are committed to offering quality used parts for your Alfa Romeo. Please read the following guidelines regarding returns:

 

>Eligibility for Returns

  Returns are accepted within 30 days of purchase for most used parts, as long as the part is in its original condition and packaging.

 

>Condition of Return

  The part must be unused, undamaged, and not altered in any way. We cannot accept returns for parts that have been installed or used.

 

>Non-Returnable Items

  Certain parts are non-returnable, including:

  - Electrical components (e.g., ECU, sensors, ignition coils) 

  - Items marked as "Final Sale" or "Clearance" 

  - Any parts that are non-refundable as specified at the time of sale

 

>Refunds

  Upon inspection and approval, we will issue a refund to your original payment method, minus any shipping or handling fees. Refunds are processed within 5-7 business days

 

>Shipping Charges

  Return shipping is the responsibility of the buyer, except in cases where the part is defective or was shipped incorrectly. If the return is due to our error, we will cover the return shipping costs.

 

2. Second-Hand Car Returns

We understand that purchasing a second-hand car is a significant decision, and we want to ensure you are satisfied with your vehicle. Below are the terms for returning a second-hand car:

 

>Eligibility for Returns

  We offer a 3-day return policy for second-hand cars, starting from the date of delivery or pick-up. The car must be returned within this time frame in order to qualify for a return.

 

>Condition of Return

  The car must be returned in the same condition as it was when sold, with no new damage or alterations. If the vehicle shows signs of significant wear or has been driven beyond reasonable limits during the return period, we may reduce the refund amount or deny the return.

 

>Inspection

  All returned vehicles will be inspected to ensure they meet the return criteria. If the car has been involved in an accident, has any mechanical damage, or has been misused, the return may be rejected.

 

>Refunds

  Upon approval of the return, we will issue a refund for the purchase price, minus any applicable fees for delivery, administration, or repairs required. Refunds will be processed within 10 business days after the inspection.

 

>Non-Returnable Cars

  The following vehicles are not eligible for returns:

  - Cars sold "as-is" with no warranty or guarantee explicitly stated at the time of purchase 

  - Cars with modifications that were not approved or disclosed at the time of sale

 

>Exchanges

  In the event that you are dissatisfied with your purchase but would prefer to exchange the vehicle for another one, we can assist in arranging a swap subject to availability and any price differences.

 

 

3. Warranty on Used Parts and Cars

Used Parts 

  All used parts come with a 30-day warranty unless otherwise stated at the time of sale. This warranty covers defects in material or workmanship but does not cover failure due to misuse, improper installation, or normal wear and tear.

 

>Second-Hand Cars

  All second-hand cars come with a limited warranty covering essential mechanical components such as the engine, transmission, and driveline for a period of 10 days or 500 miles (whichever comes first). Please refer to the warranty documentation provided at the time of purchase for full details.

 

4. How to Initiate a Return

To initiate a return, please contact our customer service team at 02088660801 or email info@alfamanservices.co.uk within the allowed return period. Be sure to provide:

- Proof of purchase (receipt or invoice) 

- Details about the item or vehicle you wish to return 

- Reason for the return

 

Our team will guide you through the return process and provide any necessary instructions.

 

5. Final Notes

- All returns are subject to approval and inspection. 

- We reserve the right to deny any return if the conditions outlined above are not met. 

- In the event of any disputes, our team will work to resolve the issue promptly and fairly.

 

Thank you for choosing Alfaman garage services We value your business and are committed to ensuring a positive experience with every purchase.